Shipping & returns
Free US shipping on every order.
No minimum. Orders ship Monday to Friday from the USA, with tracking sent by email.
US standardFreeOn every order, no minimum — including Alaska and Hawaii. Arrives in 1–7 business days.
US express$5.99Processed the same day when ordered before 11 PM ET. Arrives in 3–4 business days.
InternationalWorldwideIncluding Canada and the UK. Shipping, duties and taxes are calculated at checkout.
Shipping details
ProcessingOrders placed before 11:59 PM ET begin processing the next business day. Processing takes about 2 business days.
Transit4–5 business days for US standard shipping. APO/FPO/DPO addresses can take up to 21 days.
Ship daysMonday to Friday, excluding US federal holidays.
TrackingSent by email once your order ships, and shown in your account.
P.O. boxesAccepted.
InternationalNot eligible for free shipping. Delivery can take 30 days or more depending on customs.
Returns
1RequestEmail support@elevendrops.com within 30 days of delivery.
2Ship it backOnce approved, we send a return label and instructions.
3Get refundedRefunds reach your original payment method within 10 business days.
ConditionUnused, in original packaging, with proof of purchase.
Damaged or wrong itemContact us right away and we’ll make it right.
ExchangesReturn the original item, then place a new order for the scent you’d like.
Not returnableSale items and gift cards.
